Complaints The dda take every possible precaution to ensure that our members are reputable and reliable, and that their work is of the standard required by consumers.   However, we recognise that complaints against our members can and will occur. All of our members are required to operate a dda approved customer complaints procedure.  In the unlikely event of a query regarding your distribution your first communication should be with the individual supplier.  Our member should then respond to the specifics of your complaint and provide relevant evidence of distribution. However, should you feel your complaint has not been answered satisfactorily the dda will investigate.  In the first instance we always aim to resolve disputes amicably, without resorting to a formal complaint. However, where this is not possible, a procedure is in place to protect your rights as a consumer and to uphold the quality of distribution you can expect from our members.

Procedure If you need to register a complaint against one of our members, or would like a copy of the Complaints Procedure please email our chairman at… complaints@doordropalliance.org.uk